Landlords

Lettings and Property Management is what we do, and we do it better than any of our competitors! We value our experienced staff and ensure that each team member is trained to deliver consistently excellent customer service to our landlords.

We are a member of ARLA (Association of Residential Letting Agents) which means that not only are we obligated to have Client Money Protection this also means that you are going to be working with the best experts in the field, ensuring you of high quality and professional advice at all times. You can also be sure that your letting agent is going to be undertaking regular training as part of their ARLA Propertymark membership. They will also make sure that they stay up-to-date with any changes in the industry, especially those of a legislative nature.

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Landlords are required by law to register the security deposit with a government approved scheme within thirty days of the commencement of the tenancy.

There are three schemes, The Deposit Protection Service (Custodial), Tenancy Deposit Solutions – Insurance Scheme (Stakeholder) and The Tenancy Deposit Scheme (Stakeholder).

Under our Part Management and Full Management Service we will protect the Tenant’s security deposit with the Tenancy Deposit Scheme (custodial scheme) and ensure the correct paperwork and prescribed information is in place.

We take a security deposit for the sum of five weeks rent, to be held in respect of dilapidations and for any non- performance of the Tenant’s Tenancy obligations.

At the landlords option we will offer to any prospective tenant an insurance backed deposit full details of which will be made available on request.

Landlord Full Feature List

Service Fully Managed Part Managed Let Only
  • Conduct an initial market appraisal.
  • Advise on refurbishment requirements.
  • Provide evidence of comparable lets agreed.
  • Arrange photography.
  • Display the property on our website and leading property portals.
  • Telemarketing to our database of rental applicants.
  • Promote the property to our applicants via email alerts.
  • We have built long term relationships with relocation agents acting for corportate clients and professionals.
  • All our viewings are accompanied.
  • We provide weekly feedback.
  • Apply for and obtain relevant personal and financial references in connection with each tenant party. Subject to terms and conditions.
  • Conduct a ‘Right to Rent’ check.
  • Rental protection available. Subject to terms and conditions .
  • Check there is a valid Energy Performance Certificate available prior to marketing. If required arrange for an Energy Performance Certificate to be completed.
  • Ensure that a Gas Safety Certificate has been provided to the tenant prior to the commencement of the tenancy. Arrange for the provision of a Gas Safety Certificate. Subject to terms and conditions.
  • Explain the landlord’s legal responsibilities regarding Smoke Alarms, Carbon Monoxide Detectors, Electrical Installation Condition Report (EICR), Portable Appliance Test (PAT) and Legionella Risk Assessment.
  • Advice the landlords on whether a Local Authority Property License is required to let.
  • We use an Assured Shorthold Tenancy as defined by Section 19A of the Housing Act 1988 as amended by the Housing Act 1996. The template is provided by the Association of Residential Letting Agents retained solicitor.
  • Collect a minimum of one months rent in advance, together with a security deposit for the sum of five weeks rent, to be held in respect of dilapidations and for any non- performance of the tenant’s tenancy obligation’s.
  • At the landlords option we will offer to any prospective tenant an insurance backed deposit full details of which will be made available on request.
  • Provision of an NRL1 to overseas landlords.
  • Provide tenant with an NRL8 ( if relevant).
  • Facilitate the preparation of an Inventory, Schedule of Condition and Check In. Subject to terms and conditions.
  • INVENTORY – A record of the contents of the property and their condition.
  • CHECK – IN- A visual check in compliance with the Homes Act 2018 on the first day of the tenancy. Attending the property to welcome the tenants(s), confirm the Inventory and Schedule of Condition, explain the operation of appliances, and highlight the location of utility meters and stop –cocks. Record the utility readings and the number of keys and fobs provided. Test that all the smoke alarms and carbon monoxide detectors are present and in working order. This is subject to an approved inventory.
  • CHECK – OUT – Attending the property to undertake an updated Schedule of Condition based on the original inventory. A note of the utility readings and a record of the number of keys and fobs provided by the tenant.
  • The tenant will sign a tenants check list confirming we have provided them with a Right to Rent Guide and that they have been informed of their responsibilities under the tenancy.
  • Advise the in going tenant of the procedure for registering with the appropriate utility providers for supply during the tenancy period.
  • Landlords will build a long term professional relationship with their assigned property manager who will deal with all aspects of the property management, rent collection and end of tenancy deposit negotiations. Our Property Managers often work outside of hours in order to resolve maintenance queries without delay.
  • Ensure the gas safety certificate is valid for the duration of the tenancy and all statutory provisions are adhered to.
  • Ensure that the relevant Section 21 b notices/Form 6a have been served after the deposit has been protected.
  • Arrange for the transfer of the council tax and utility accounts to the new tenant’s names.
  • Protect the security deposit in accordance with Housing Act 2004. We will register the deposit with the Deposit Protection Service within thirty days of the signing the tenancy agreement and within said period provide the landlord and tenant full details of the scheme including details of the Alternative Dispute Resolution Service (ADR).
  • At the landlords option we will offer to any prospective tenant an insurance backed deposit full details of which will be made available on request. In the event of a tenancy deposit dispute where we have protected the deposit we will endeavour to resolve this dispute.
  • In the event that a dispute resolution is not reached within thirty days of the expiry of the tenancy we will refer the dispute to the administrator of the Tenancy Deposit Scheme subscribed to who will then determine matters in accordance with the provisions of that scheme.
  • Upon receipt of the rent paid by the said tenant(s), to pay the same to you after deduction of pre agreed management fees to your nominated bank account. Receipted rents will be transferred within two to five working days.
  • Prepare monthly statements detailing payment received by the agent on behalf of the landlord’s let property and state any deductions or fees made by the agency.
  • Demand the monthly rent due from the tenant(s) in respect of the property let. If the tenant (s) fails to make payment after four reminders by the agent it will be for the landlord to take further steps to collect the rent in conjunction with advice from the agent.
  • Arrange for appropriate tradesmen to effect necessary repairs and decoration to a maximum cost of £300 for repairs. In excess of this amount, we will obtain your approval first except in cases of emergency. A float of £300 will be requested from the landlord to cover unexpected costs incurred before the rent due date.
  • In an emergency (for example a leak causing damage to the property) when the landlord is not contactable we will instruct the contractor to take steps to avoid further damage.
  • The provision of a check in, inventory and check out is included in our Fully Managed Service.
  • INVENTORY – A record of the contents of the property and their condition.
  • CHECK – IN- A visual check in compliance with the Homes Act 2018 on the first day of the tenancy. Attending the property to welcome the tenants(s), confirm the Inventory and Schedule of Condition, explain the operation of appliances, and highlight the location of utility meters and stop –cocks. Record the utility readings and the number of keys and fobs provided. Test that all the smoke alarms and carbon monoxide detectors are present and in working order. This is subject to an approved inventory.
  • CHECK – OUT – Attending the property to undertake an updated Schedule of Condition based on the original inventory. A note of the utility readings and a record of the number of keys and fobs provided by the tenant.
  • By pre-arrangement provide a minimum of two inspection visits per annum whilst the tenant(s) are in occupation, and send a written report to the landlord.
  • In the event that the tenant complains about a faulty appliance, furniture or any other fault related to the property we will endeavour to investigate the complaint before instructing a contractor and incurring costs on the landlord’s behalf.
  • We will provide the landlord with all the relevant reports, emails and photographs needed as evidence should the landlord need to make an insurance claim.
  • We will obtain sufficient quotes on behalf of the landlord for the landlord to provide to their insurance company and instruct the contractor on the landlord’s behalf.
  • Forward an insurance claim form previously completed by the landlord to the insurance company on behalf of the landlord whilst retaining the relevant documentation on file.
  • Inspect the completed works on behalf of the landlord.
  • Inform the tenant in writing if they are breach of contract and ensure the file is presented correctly for the landlord to apply to make a deduction from the tenant’s security deposit or pursue the tenant in County Court for damages.
  • Ensure that your tenancy file is kept in a proper and correct state and can be used to the landlord’s fair advantage in the event that there are disputes related to the security deposit or the tenancy agreement. On your instruction we will write to your tenant and request that they remedy any breach of tenancy.
  • If requested we will send you a summary of income and expenditure associated with the letting of your property.
  • As long as there are funds available on your account we can pay an initial premium on an insurance policy – (as long as Fisks London have not acted as an introducer or arranger of the policy).
  • Pay a renewal premium on an insurance policy (as long as Fisks London have not given renewal instructions to the insurer, and pay only the amount demanded).
  • Pay any service charges and ground rents.